We are now looking for an Operations & Experience Delivery Coordinator to join KMX

Since 1975, Klättermusen has been a pioneer in refined Scandinavian mountaineering equipment. Our designs combine functionality, durability and environmental responsibility. Rigorously tested in real-world conditions, Klättermusen represents a commitment to technical excellence and sustainability.

Klättermusen Experiences (KMX), launched in 2024, extends this philosophy into the field. We create premium, small-group journeys for individuals seeking depth, challenge and meaningful connection with nature and local cultures. Every experience is designed and delivered to the highest operational and safety standards.

We are seeking an Operations & Experience Delivery Coordinator to join KMX. This is a delivery-critical role reporting directly to the Head of KMX.

You will ensure that every confirmed booking translates into a professionally executed experience. From supplier coordination to documentation control and departure readiness, you will be responsible for operational excellence across all KMX departures.

This role requires structure, precision and calm execution under pressure.

Key Responsibilities

Operational Delivery

• Manage booking administration across all confirmed departures
• Coordinate accommodation, transport and logistics providers
• Prepare and maintain accurate rooming lists and operational records
• Track operational timelines for each trip
• Ensure departure packs and documentation are complete and accurate

Supplier & Delivery Partner Coordination

• Maintain relationships with accommodation and transport providers
• Support guide contract documentation in collaboration with the Head of Experience Design & Guide Leadership
• Ensure supplier agreements and documentation are complete and up to date
• Monitor supplier reliability and escalate performance issues where required
• Identify and flag operational risks early

Documentation & Systems Control

• Maintain structured digital filing and documentation systems
• Ensure waivers, terms and compliance documents are current
• Support operational website updates where required
• Improve internal administrative processes for efficiency
• Support risk register maintenance and operational reporting

What Success Looks Like

• 100% departure readiness
• No last-minute operational surprises
• Clean and controlled documentation
• Reliable supplier performance
• Efficient internal systems
• Clear and structured cross-team communication

Profile We Are Looking For

• Highly organised and process-driven with strong attention to detail
• Minimum 3 years’ experience in tourism, ideally within a Tour Operator or adventure travel environment
• Proven experience in travel operations, logistics or experiential delivery (essential)
• A strong interest in winter sports or adventure travel is highly appreciated, and experience in ski touring or mountaineering is considered a strong advantage.
• Self-driven, proactive and accountable
• Calm under pressure with strong prioritisation skills
• Comfortable coordinating multiple suppliers simultaneously
• Strong organisational and administrative capabilities
• Able to identify, assess and mitigate operational risk
• Fluent in English (written and spoken) – additional languages are advantageous
• Able and willing to travel as required to fulfil operational responsibilities

Experience within adventure travel, outdoor tourism or complex logistical environments is required.

The position is a full-time position based in UK or Sweden, with start as soon as possible.

Welcome to apply before 02.04.2026.

We only accept applications through this channel. Your application will be stored in our database, and we will contact you if a suitable position becomes available. Applications will be handled on an ongoing basis.